Website Terms and conditions of use

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Robin Watson's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, you are not permitted to use our website.

The term 'Robin Watson' or 'us' or 'we' refers to the owner of the website whose registered office is Robin Watson Sign and Design Ltd, Unit C, Bridge End Industrial Estate, Hexham, NE46 4DQ. Our company registration number is 07424755 and VAT Reg No. 734 3031 67, in England & Wales. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are the property of their respective trade mark owners.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Copyright notice

All content, unless otherwise stated, is copyright © 2018 Robin Watson Ltd (Company Reg No. 07424755. VAT Reg No. 734 3031 67) Robin Watson Sign and Design Ltd, Unit C, Bridge End Industrial Estate, Hexham, NE46 4DQ. All rights reserved.

GDPR compliance statement

Robin Watson Sign & Design Ltd (“Robin Watson”) respects and complies with the EU General Data Protection Regulations (GDPR).

Some of the key ways we comply with these regulations are:

Consent

We explain what you’re consenting to clearly and without ‘legalese’, and ask that you explicitly consent to contact from us.

Breach Notification

In the event of a breach we will notify affected users within 72 hours of first having become aware of the breach.

Right to Access

Users can request confirmation as to whether or not personal data concerning them is being processed, where and for what purpose. Further, we shall provide a copy of the personal data, free of charge, in an electronic format.

Right to be Forgotten

Once we have compared your (the subjects') rights to "the public interest in the availability of the data", we may delete your personal data where you have requested this.

Data Portability

We allow you to receive the personal data concerning you, which we will provide in a 'commonly used and machine readable format' and you have the right to transmit that data to another ‘controller’.

Privacy by Design

We implement appropriate technical and organisational measures, in an effective way, in order to meet the requirements of this Regulation and protect the rights of data subjects'. We hold and process only the data absolutely necessary for the completion of our duties (data minimisation), as well as limiting the access to personal data to those needing to act out the processing.

Privacy policy

Section 1 - What do we do with your information?

If you choose to fill in a contact form on our website, we will store that information for 6 months and only use it for the purpose of contacting you in relation to that enquiry.

When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your explicit permission, we may send you emails about our products and other updates.

Section 2 - Consent

How do you get my consent?

When you provide us with personal information we ask you to explicitly consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at accounts@robinwatsonsigns.co.uk or mailing us at: Robin Watson Sign and Design Ltd, Unit C, Bridge End Industrial Estate, Hexham, NE46 4DQ.

Section 3 - Disclosure

We may disclose your personal information if we are required by law to do so.

Section 4 - Data Storage

Your data is stored through Robin Watson’s data storage and databases. We store your data on a secure server behind a firewall.

Section 5 - Third-party services & links

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 6 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your personal information, the information is encrypted using secure socket layer technology (SSL) and stored with industry-standard encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we implement generally accepted industry standards.

Section 7 - Cookies

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not. Opt-out by altering your web browser’s settings to reject cookies.

Prodlytic Collector – we use Prodlytic to measure how our site is used by visitors and to generate reports for our own use. Prodlytic does not collect any personally identifiable information about you.

Google Analytics – we use Google Analytics to measure how our siteis used by visitors and to generate reports for our own use. Google Analytics does not collect any personally identifiable information about you.

Section 8 - Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Compliance Officer at accounts@robinwatsonsigns.co.uk or by mail at Robin Watson Sign & Design Ltd below:

FAO: Compliance Officer

General Terms & Conditions

1.Entering a Contract

1.1 A quotation provided to the customer is deemed as an offer to supply goods/services by RWS&D in accordance with these conditions. Once the customer accepts the quotation an order confirmation will be issued to the customer from RWS&D. At this point a contract is made between the customer and RWS&D.
1.2 The contract is subject to these conditions and no variations to these conditions shall be binding unless agreed in writing between an authorised representative of the customer and RWS&D.
1.3 The customers must ensure the specifications of the quotation are correct and accurate. RWS&D must be informed of any amendments to the specification by the customer as soon as possible. Once the order confirmation has been issued RWS&D cannot guarantee amendments will be possible, although we will try our best to implement any reasonable amendment and these may impact the original price quoted in the order confirmation.
1.4 Quotations are valid for 30 days

2. Goods and Services

2.1 RWS&D reserve the right to change specifications of Goods & Services to comply with legal, regulatory or safety requirements.
2.2 If the customer cancels their order, they must do so in writing. The customer will then be liable for all costs, expenses (including any design time and profit) and losses as a result of the cancellation.
2.3. The customer is responsible for the accuracy of the information supplied for quotes and products. The customer will be liable for any additional costs resulting from any errors in information provided by the customer.
2.4 It is the customer’s responsibility to obtain the necessary consents (for example planning or landlord’s consent) for the installation of goods.
2.5 It is the customer’s responsibility to obtain the necessary consents for the use of any logos, trademarks or designs
2.6 The customer shall not reproduce or copy any goods or designs produced by RWS&D without prior written consent from RWS&D.
2.7 All goods and designs remain the property of RWS&D until they are paid for in full.
2.8 It is the customer’s responsibility to check the structure that goods are to be affixed to and prepare any surfaces so that they are suitable. They must also ensure access for installation is safe and unobstructed. Site plans/service plans are to be provided by customers where possible.
2.9 Following installation of goods the customer is responsible for the inspection, maintenance and repair of the supplied goods. The customer should acknowledge that over time Goods may become detached and should therefore take necessary precautions to minimise the risks.
3.0 The customer must inspect the Goods on delivery. Any damages, missing items must be reported within 24 hours of receipt
3.1 The customer must notify non-delivery of Goods within 7 days of the invoice.

3. Prices

3.1 RWS&D reserve the right to increase the price of Goods and Services to cover the following points:
3.1.1 If there is an increase in the cost to RWS&D which is beyond their control
3.1.2 If the specification is altered by the customer (such as delivery date, location etc).
3.1.3 If there is an increase in cost due to delay or failure by the customer to provide adequate information or instructions to RWS&D
3.1.4 If the work carried out by RWS&D results in additional costs in order for them to provide the goods and services (for example the preparation of surfaces, disposal of materials)
3.1.5 To comply with any requirements such as legal or health safety laws.
3.1.6 A fair additional cost may be applied for the disposal of old signage at the discretion of RWS&D

4.Payment

4.1 Goods and Services will be invoiced on or any time after delivery of goods or performance of the service.
4.2 The customer shall pay the invoice no more than 30 days from the date of the invoice, unless otherwise agreed by RWS&D. Receipts will only be issued at the request of the customer.
4.3 If the customer fails to pay within 30 days of the date of the invoice RWS&D are entitled to:
4.3.1 Suspend any further deliveries to the customer
4.3.2 Charge statutory interest on the outstanding balance as stated in the Late Payment of Commercial Debts Act 1998.
4.3.3 Demand the return to RWS&D of all goods supplied to them under the unpaid contract, which should be kept in a satisfactory condition by the customer until they are paid for in full.
4.3.4 To recover reasonable costs incurred in recovering the goods and from recovering the payment.
4.3.5 To sue for the entire price plus any legal costs and expenses.

5.Delivery

5.1 Any dates quoted for the delivery of Goods/Services are approximate only and RWS&D are not liable for any delays in the delivery of Goods/Services

6. Warranty

6.1 The company shall have no liability for any defects that arise from fair wear and tear, wilful damage or neglect, failure to follow RWS&D’s care instructions (either written or verbal) or if modified without RWS&D’s permission
6.2 The company shall have no liability for any failures or damage to any structures or buildings that goods are affixed to.
6.3 The customer shall allow the company reasonable opportunity to inspect any faults reported, at a time convenient to RWS&D and to replace or repair the goods or offer a refund (either in full or part proportionate) at the company’s discretion. After which, RWS&D will have no further liability

Robin Watson Sign and Design Ltd, Unit C, Bridge End Industrial Estate, Hexham, NE46 4DQ.